General Manager - Fixed Term Contract

FIXED TERM CONTRACT:  Beginning April 2025 for 12 to 18 months (TBC)

Who We Are

Café ZUZU is a transporting & nostalgic nod to 1950’s Italy while acknowledging the significance and optimism of the future. Nestled in the heart of Regent Park & inspired by our community, ZUZU merges Janet Zuccarini’s passion for uniquely soulful hospitality with that of giving back to the neighborhoods that we operate in.

The Role

Auditing Profit and Loss Controllable Lines

·      Maintain optimal labour percentages; oversee FOH scheduling, avoiding overtime, supporting production schedule audits and real time changes

·      Ensure par ordering levels are maintained with optimal costing practices in inventory system

·      Oversee inventory reporting and address variance and immediately problem-solving gaps

·      Meet targets on COGS & Review and evaluate supplier pricing weekly alongside Chef de Cuisine

Hiring and Retaining Awesome Team Members

·      Hire and training top talent using the tools available

·      Foster an environment of “happy people making people happy”

·      Develop new leaders in the industry through mentor and coach programs

·      Hold regular training meetings to consistently develop knowledge and skills of team members

·      Conduct pre-shift meetings with immediate reporting team members

·      Create succession planning within the business

·      Audit team member performances and give in the moment feedback

·      Host 90-day and annual review periods

·      Work safely in accordance with Health & Safety Act

Curate a transporting guest experience

·      Create and monitor systems to ensure consistency in product and service

·      Audit service through being present and providing in the moment feedback and course correction

·      Build rapport and establish repeat guests from inside and outside the direct community

·      Perform guest quality checks and recoveries when necessary

·      Innovate new thinking on how to better target first-time guests outside our neighbourhood

Manage Daily Operations

·      Build sales through guest count traction and increased average guest cheque

·      Guide the overall direction of the beverage program; working with the Beverage Director

·      Manage daily technology; POS, HRIS, Sound, Reservation & Inventory Systems

·      Oversee equipment preventative, and repair & maintenance

·      Follow and enforce all restaurant policies and procedures

Maintain Safe Workplace

·      Host health and safety meetings in compliance with Health & Safety Act

·      Ensure safe food handling & Smart Serve Certifications are audited and being enforced

·      Manage in compliance with workplace harassment and violence policy